Refund and Return Policy for Lamsopic

Effective Date: January 6, 2025

At Lamsopic, we strive to provide you with the highest quality premium food products and exceptional customer service. We understand that sometimes things don’t go as planned, and we want to ensure that your shopping experience is hassle-free. Our Refund and Return Policy outlines the steps you need to follow in case you need to return an item or request a refund.

By making a purchase from Lamsopic through our website, lamsopic.com, you agree to the terms outlined in this policy.

1. Return Eligibility

We want you to be completely satisfied with your purchase. If for any reason you are not happy with the product you received, we accept returns under the following conditions:

  • Returns must be made within 30 days of the delivery date.
  • Products must be unused, unopened, and in their original packaging.
  • The item must not have been opened, altered, or damaged after delivery.
  • Non-returnable items: Certain items, such as perishable goods, custom orders, or sale items, are non-returnable for health and safety reasons.

If your product is eligible for return, please follow the instructions below to process the return.

2. Return Process

To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us via:

Please include the following information when requesting a return:

  • Order number
  • Product(s) being returned
  • Reason for return
  • Proof of purchase (such as the order confirmation email)

Once your return request is approved, we will provide you with a Return Authorization Number (RA#) and instructions for returning the item. Please do not send your items back without prior approval.

3. Shipping Costs for Returns

  • Return Shipping: You will be responsible for the shipping costs of returning the product, unless the return is due to an error on our part, such as receiving the wrong or defective item.
  • Restocking Fee: In some cases, we may apply a restocking fee of up to 15% of the product price, depending on the condition of the returned item.

4. Refunds

Once we receive the returned item, we will process your refund as quickly as possible. Refunds will be issued to the original payment method used during the purchase. Please note that it may take a few business days for the refund to appear on your account, depending on your bank or payment provider.

  • Refund Processing Time: Refunds will typically be processed within 7-10 business days from the receipt of your returned item.
  • Shipping Fees: Please note that shipping charges are non-refundable unless the return is due to an error made by Lamsopic (such as sending the wrong or damaged product).

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately upon receipt of the product. We will resolve the issue by either sending you a replacement or issuing a full refund. In order to process a return for damaged or defective items, please send us a photo of the damaged item along with the order number to info@lamsopic.com.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product for another one, you will need to return the item and place a new order for the desired product. Please follow our Return Process to return the original item and then make a new purchase on our website.

7. Refunds for Promotional or Discounted Items

If you used a promotional code, gift card, or other discount at the time of purchase, your refund will be issued for the amount you paid after applying the discount. If you return an item that was part of a promotional offer (e.g., “Buy One Get One Free”), we may adjust the value of the promotion when processing the refund.

8. Special Circumstances

There are some situations where we may not be able to issue a refund or accept a return:

  • Items that have been opened, used, or consumed.
  • Perishable food products, unless they were damaged or defective upon arrival.
  • Custom or personalized items that were made specifically for you.
  • Items returned after 30 days from the date of delivery.

9. How to Contact Us

If you have any questions or need further assistance with our Refund and Return Policy, please feel free to reach out to our customer service team:

We are committed to providing excellent customer service and will work with you to resolve any issues you may have with your purchase.

Thank you for choosing Lamsopic for your premium food needs. We value your business and aim to make your shopping experience as smooth and enjoyable as possible. If you have any concerns about your order, don’t hesitate to contact us—we are here to help!